We are open to foot traffic and orders! Offering curbside pickup and local deliveries during quarantine


ONLINE AND IN STORE RETURNS

For purchases made during COVID-19, March 15- May 15, 2020:

We currently have a no return policy for any purchases during this time. 

For purchases after these dates, we will accept returns for a refund when we receive the package within 21 days from the date of purchase. This includes the shipping time. 

Grocery and ingestible items are final sale. Tools, ceramics and lifestyle items are also final sale, including dry brushes, facial rollers, meditation pillows, yoga mats, ceramics, toothbrushes, tongue scrapers, makeup brushes and books. 

Please write to us with your return requests at hello@willowtreebainbridge.com. In your note please include the following: name, date of purchase and reason for wanting to return the product. After you reach out to us, our customer service team will respond with a return authorization (RA) number. Please include the RA number, clearly marked on the outside of the package, and provide us with tracking details for your package. Shipping costs for online returns are the responsibility of the customer. If you are returning the package in person, please provide us with your RA number. All returns must be approved and have an RA number.

We reserve the right to research the original purchase and to limit or decline refunds. All sales items are non-refundable and can not be exchanged. Promotional offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer.

OUT OF STOCK ITEMS

The inventory on our site should be up-to-date, but sometimes due to high demand mistakes happen and an item may be out of stock or unavailable. In this case we will contact you by e-mail to see if you’d like us to ship the order incomplete (and we will ship the remaining items at no extra charge when they become available.) Or we’d be happy to help you find a replacement product. 

DAMAGED OR DEFECTIVE ITEMS

If you receive a product from us that appears to be damaged or defective, please accept our apologies and contact us immediately at hello@willowtreebainbridge.com. We will gladly resolve this for you.


open for business during Covid-19!

We are OPEN to foot traffic, phone, and online orders, and offer curbside pickup and local deliveries.

Sign up for our newsletter to get the latest updates.